spo Privacy Policy – How Your Data Is Protected

When you register and use spo, we collect the personal information needed to operate your account and deliver a safe, localised experience for Filipino players. This includes your name, date of birth, email address, and contact number provided during registration. We also collect account activity data such as login timestamps, game session records, and transaction history in Philippine pesos (PHP). Device and technical information — including your IP address, browser type, and mobile device identifiers — may be collected automatically when you access the platform. Payment-related details are processed through secure channels and are never stored in plain text on our servers. We may also collect information you voluntarily provide when contacting our support team, such as the content of your query and any attachments you submit. All data collection is limited to what is necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your spo account, process transactions, and provide access to our slots, fish games, and VIP programme. We use your information to verify your identity and comply with applicable regulations in the Philippines, including age verification to ensure all players meet the minimum age requirement. Account activity data helps us detect and prevent fraud, unauthorised access, and any conduct that violates our Terms and Conditions. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Aggregated and anonymised usage data may be analysed to improve platform performance, game availability, and the overall experience for Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by law.

spo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist in operating the platform — such as payment processors and identity verification partners — strictly under confidentiality agreements and only to the extent necessary to perform their services. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry in the Philippines — we will comply with applicable legal obligations. If spo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. We do not share your data with advertisers or analytics platforms that track you across third-party websites. All third-party partners who handle your data on our behalf are contractually bound to protect it in accordance with this Privacy Policy. You may contact our support team at any time to ask about the specific third parties that may have access to your data.

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and apply updates to our systems to address emerging threats and vulnerabilities. In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities in accordance with applicable Philippine regulations within the required timeframe. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your spo account. If you suspect any unauthorised activity on your account, please contact our support team immediately at [email protected].

As a registered player on spo, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data associated with your account, and we will action such requests promptly. Where your data is no longer necessary for the purposes for which it was collected, you may request its deletion, subject to any legal retention obligations that apply to us as a platform operating in the Philippines. You have the right to object to or restrict certain types of data processing, including any processing based on our legitimate interests where your individual circumstances warrant it. If you wish to exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for standard requests. Please note that some requests may be subject to identity verification before we can process them to protect the security of your account.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy. Transaction records and account activity logs may be retained for longer periods where required by Philippine financial regulations or anti-money laundering obligations. When data is no longer required and no legal retention obligation applies, we securely delete or anonymise it so that it can no longer be linked to you. If you close your account, we will begin the data deletion process in accordance with our retention schedule, and you will be informed of the expected timeline. Anonymised and aggregated data that cannot identify you may be retained indefinitely for platform analytics and improvement purposes. Backup copies of data may persist for a limited period after deletion requests are processed due to the nature of our backup systems, but these copies are not actively used and are subject to the same security controls. For specific questions about how long particular types of data are retained, please reach out to our support team.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. Continued use of spo after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is handled. If you have any questions about this policy or about how your personal information is used, please contact us at [email protected]. For additional guidance on account-related queries, the FAQ page is a helpful starting point for Filipino players.